German Customer Service for Electronics Company

7 days ago

Athens, Attica, Greece Speakit Full time €16,200 - €16,500 per year

A global leader in connected technologies is hiring a motivated and tech-savvy
German-speaking Customer Support Advisor
.

Do you want to be part of an exciting new team supporting one of the world's most innovative audio and lifestyle technology brands?

This is your chance to kick-start a rewarding career with a brand recognized worldwide for its premium products, with long-term growth potential and the opportunity to earn performance-based bonuses

Are you ready to take the next step in your career and thrive in a fast-paced, multinational environment where your voice matters?

We are looking forward to your application

Key Responsibilities:

  • Provide the highest level of support to our customers via phone and email on a range of issues
  • Give accurate, valid and complete information by using the right procedures
  • Be the owner of the customer query and ensuring a timely resolution and response
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

Requirements

  • Native or proficient level of German (C2)
  • Intermediate level of English (at least B2) both verbal and written
  • Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece

Working Hours

  • Operating hours: Monday to Friday: 10:00 - 19:00 (Greek time zone)
  • Saturday to Sunday: 10:00 - 18:30 (Greek time zone)

Benefits

  • Monthly gross salary: €1,350
  • €1500 welcome bonus
  • Bonus scheme: Up to 10% of the salary/month based on KPI performance
  • Extra Private medical insurance (Generali)
  • Meal allowance: €5 per working day (Up Hellas card)

Relocation package for office-based candidates:

  • Flight to Athens
  • Airport taxi pickup
  • 4-week Airbnb accommodation
  • Full support with hiring documentation and local setup

Why Join Us?

  • Be part of an international leader in connected technologies
  • Office-based environment with strong team culture
  • Clear bonus structures and career development opportunities
  • Comprehensive relocation support for those moving to Athens

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