Italian Customer Specialist in Greece

2 weeks ago

Heraklion, Crete, Greece Cross Border Talents Full time €25,000 - €40,000 per year

Ready for a New Adventure? Relocate to Beautiful Greece and Experience Its Culture, Lifestyle, and Career Growth

We're seeking a proactive and customer-oriented Customer Specialist to join our energetic and growing team. If you're passionate about helping others, thrive in a fast-paced atmosphere, and enjoy solving problems, this could be the ideal role for you.

Role Overview:

As a Customer Specialist, you'll be the first point of contact for our customers, offering friendly and efficient support through phone, email, chat, and social media. Your responsibilities will range from assisting with account-related queries to resolving payment issues and basic technical troubleshooting, always with a focus on delivering a smooth and positive customer experience.

Key Responsibilities:

  • Deliver outstanding customer service across various channels (phone, email, chat, social media)

  • Support users with account setup, login issues, payment concerns, and general troubleshooting

  • Act as a dependable and understanding liaison, particularly for customers in the sports industry

  • Address inquiries with professionalism, empathy, and a solution-driven mindset

  • Foster strong customer relationships through effective, compassionate communication

  • Follow internal guidelines to ensure consistent, high-quality service

  • Offer feedback and suggestions to enhance customer support processes and user satisfaction

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect

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