Application Support Specialist

3 days ago

Athens, Attica, Greece Sedna Full time €104,000 - €130,878 per year

Location
: Greece

About the role
As an application support specialist for ThinkCompass—part of Sedna's suite of maritime solutions. We are looking for an enthusiastic candidate who has great technical and communication skills to strengthen our customer support team assisting our clients globally. We are a global leader in this field and have clients in more than 20 countries.

This is a remote role working within Greek office hours from 7am to 3pm SAST.
After hours we handle emergency requests such as: 1) cannot login in to Compass, 2) Cannot receive or send messages from the mailboxes, 3) Deactivate users. Any other requests received during AOH are handled on the next working day.

We think you'll need the following
experience and qualifications
to succeed in this role:

  • You have 2+ years of experience in customer support for a software company.
  • You are able to speak and write in English at a business level.

Responsibilities

  • Provide remote helpdesk assistance & troubleshooting
  • Handle incoming calls & emails
  • Be a member of our rotating off-business hours standby support team
  • Update and manage our helpdesk ticketing system
  • Provide onboarding and training services to users
  • Participate in ongoing training and certification programs to expand technical knowledge
  • Ticket triage and prioritisation - Escalate complex issues to 2nd level support as required

Required Qualifications

  • Degree in Computer Science, Information Technology, Engineering or other related subjects
  • Experience in user and technical support for CRM, ERP or other business software
  • Excellent communication and organizational skills
  • Attention to detail
  • Positive and enthusiastic attitude
  • Time management skills & effective prioritization and multi-tasking

Our Values:
Finally, culture is important to us, so we also look for candidates who share our values:

  • Stay Ahead, Stay Agile
  • We don't just adapt-we anticipate change and act with confidence.
  • Curiosity, data, and customer insights help us stay ahead of the curve.
  • We embrace challenges as opportunities and remain resilient under pressure.
  • By staying open to new ideas and ways of working, we lead the future.

  • Execute With Focus

  • We turn strategy into action, delivering measurable results that matter.

  • Every initiative counts-discipline and ownership drive business impact.
  • We make smart decisions with speed, balancing pace and precision.
  • Clear priorities keep us focused on what moves the needle.

  • Work Together, Win Together

  • Collaboration is our superpower-we succeed as one team, internally and with customers.

  • We co-create solutions, seek feedback, and build the future of the OS together.
  • Strong relationships are built on trust, respect, and shared goals.
  • By aligning across teams and with customers, we unlock greater impact.

  • Application Specialist

    21 hours ago

    Athens, Attica, Greece ILOI ATHOS MON. IKE Full time

    Τοποθεσία Αθήνα 28 Φεβ Ημ. ανάρτησης 28 Φεβ Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Πληροφορική Κατηγορία θέσης...

  • Application Support

    6 days ago

    Athens, Attica, Greece Code Full time €104,000 - €130,878 per year

    Our client is a premier software development firm specializing in the delivery of large-scale ICT projects tailored for the public sector. The company was founded with a mission to transform public services through the strategic implementation of cutting-edge technology. With a profound understanding of the unique needs and challenges faced by government...

  • Application Support Specialist

    3 days ago

    Athens, Attica, Greece SEDNA Full time €104,000 - €130,878 per year

    Location: Greece About the role As an application support specialist for ThinkCompass—part of Sedna's suite of maritime solutions. We are looking for an enthusiastic candidate who has great technical and communication skills to strengthen our customer support team assisting our clients globally. We are a global leader in this field and have clients in...

  • IT Business Applications Specialist

    6 days ago

    Athens, Attica, Greece ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ GEK TERNA GROUP Full time €35,000 - €55,000 per year

    TERNA S.A. is currently looking for an:IT Business Applications SpecialistResponsibilities: Assists in ensuring critical Business Applications, specifically SAP ERP systems, are available twenty-four (24) hours per day. Assists with establishment and maintenance of user procedures and hardware familiarization for all systems. Assists with providing...

  • IT Business Applications Specialist

    6 days ago

    Athens, Attica, Greece GEK TERNA GROUP Full time €35,000 - €55,000 per year

    TERNA S.A. is currently looking for an: IT Business Applications Specialist Responsibilities:Assists in ensuring critical Business Applications, specifically SAP ERP systems, are available twenty-four (24) hours per day. Assists with establishment and maintenance of user procedures and hardware familiarization for all systems. Assists with providing...

  • IT Digital Applications Specialist

    6 days ago

    Athens, Attica, Greece Demo S.A. Full time €40,000 - €60,000 per year

    DEMO SA, one of the world's largest pharmaceutical manufacturers in injectable facilities is looking for an IT Digital Applications Specialist to join the company's Digital Platforms department based in Kryoneri.ResponsibilitiesAnalyze, develop, deliver and support modern digital workflow applications to digitize and automate various business processes....

  • IT Digital Applications Specialist

    6 days ago

    Athens, Attica, Greece Demo S.A. Full time €40,000 - €80,000 per year

    DEMO SA, one of the world's largest pharmaceutical manufacturers in injectable facilities is looking for anIT Digital Applications Specialist to join the company's Digital Platforms department based in Kryoneri.ResponsibilitiesAnalyze, develop, deliver and support modern digital workflow applications to digitize and automate various business...

  • Technical Support Specialist

    2 weeks ago

    Athens, Attica, Greece beBeeTelecoms Full time €30,000 - €40,000

    Job Description:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving technical issues at customer premises, ensuring the immediate restoration of service and delivering high-quality support.Main Responsibilities:IDentify and report technical issues related to service...

  • IT Support Specialist

    6 days ago

    Athens, Attica, Greece GEN PLUS Group Full time €40,000 - €60,000 per year

    The Plus Group is a vibrant global collective of agencies reshaping industry norms with a commitment to surpassing expectations. Rooted in the 'Plus' philosophy, our dedication goes beyond the ordinary, creating connections that transcend transactions. As industry-leading Story-Tellers, Story-Shapers, and Story-Makers, we unite the strategic communications...

  • IT Support Specialist

    6 days ago

    Athens, Attica, Greece Gen Plus Group Full time €45,000 - €60,000 per year

    The Plus Group is a vibrant global collective of agencies reshaping industry norms with a commitment to surpassing expectations. Rooted in the 'Plus' philosophy, our dedication goes beyond the ordinary, creating connections that transcend transactions. As industry-leading Story-Tellers, Story-Shapers, and Story-Makers, we unite the strategic communications...