German Support agent

1 day ago

Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year

Join our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our German-speaking users.

Key Responsibilities:

  • Customer Support:
    • Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
    • Handle customer complaints, technical issues, and feedback professionally and empathetically.
    • Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
  • Content Moderation:
    • Monitor user-generated content to ensure compliance with platform policies and community guidelines.
    • Identify and address inappropriate content, spam, and violations of platform rules.
    • Collaborate with the moderation team to develop and implement best practices for content review.
  • Community Engagement:
    • Engage with users to build a positive and supportive community environment.
    • Encourage user participation and provide guidance on how to use platform features effectively.
    • Assist in community events, campaigns, and initiatives to enhance user experience.
  • Feedback and Reporting:
    • Collect and document user feedback, feature requests, and bug reports.
    • Work closely with the product and development teams to communicate user issues and suggest improvements.
    • Generate regular reports on common issues and trends to help improve overall service quality.

Requirements

  • Language Skills:
    • Native or near-native proficiency in German (written and spoken).
    • Strong command of English for internal communication and documentation.
  • Experience:
    • Previous experience in customer support, content moderation, or a related field is preferred.
    • Familiarity with social media platforms and their functionalities.
  • Technical Skills:
    • Proficiency in using support ticketing systems and customer service software.
    • Basic understanding of troubleshooting technical issues.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently and as part of a team.
    • High level of empathy and patience when dealing with users.

Additional Requirements:

  • Availability to work flexible hours, including weekends and holidays, to accommodate our global user base.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment.
  • A proactive attitude and willingness to continuously learn and adapt to new tools and processes.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A diverse and inclusive work environment.
  • Access to the latest tools and technologies to perform your job effectively.

How to Apply:

If you are passionate about social media, customer support, and making a positive impact on a global scale, we would love to hear from you Please submit your resume.

Our client is an equal opportunity employer. Who elebrate diversity and are committed to creating an inclusive environment for all employees.

Apply today and join us in shaping the future of social media support

  • Remote - German Customer Support

    1 day ago

    Athens, Attica, Greece Avg Full time €2,500 - €3,000 per year

    About the job Remote - German Customer Support Customer Service Agent German Support Are you passionate about helping people and solving problems? Do you speak German fluently and have a good command of English? Join a global customer experience leader and represent a well-known brand by providing outstanding support to its users. Job Overview ...

  • German sales agent

    1 day ago

    Athens, Attica, Greece Cross Border Talents Full time €40,000 - €60,000 per year

    We are seeking a motivated and results-driven German Sales Agent to join our growing sales team. The ideal candidate will have a strong background in software sales, excellent communication skills in both German and English, and a proven track record of meeting and exceeding sales targets. As a German Sales Agent, you will play a crucial role in expanding...

  • German Βack Office Customer Support

    1 day ago

    Athens, Attica, Greece speakit Full time €28,000 - €42,000 per year

    We are looking for a Back Office Customer Support agent to join the German department of an online bank. The main focus of the position is the prevention of money laundering and the active and effective fight against financial crime. The main tasks of the Back Office Customer Support agent will include the: Support on Anti-Financial Crime tasks, including...

  • Car Rental Customer Service Agent with German

    1 day ago

    Athens, Attica, Greece Velenosi&Meredith Full time €30,000 - €45,000 per year

    Are you passionate about customer service and problem-solving? Join our team as a Customer Service Agent with German for a leading car rental company in Athens Your Role: As a Customer Service Agent with German, you will be the first point of contact for customers, assisting them with inquiries, reservations, and troubleshooting any issues related to car...

  • German Customer Support Agent

    1 day ago

    Athens, Attica, Greece Cross Border Talents Full time €40,000 - €60,000 per year

    Location: Athens, Thessaloniki, or Chania Greece (On-site or Remote, depending on the project) Language Requirements: German (C2/native) + English (B2+) Contract Type: Full-time Relocation Support: Flight ticket, 2-week hotel stay, airport pickup, and real estate assistance Looking to take your career abroad or start fresh in the Mediterranean? We are hiring...

  • German Customer Support Agent

    1 day ago

    Athens, Attica, Greece CB Talents SP Full time €104,000 - €130,878 per year

    Are you fluent in German? We are looking for German-speaking talent ready to start a new journey in one of the most vibrant and dynamic sectors: IT & Customer Support Whether you're already in Greece or dreaming of a Mediterranean lifestyle, this is your chance to work with one of the most recognized global companies in the industry. You'll join a...

  • German speaking Customer Service agent to Greece

    1 day ago

    Athens, Attica, Greece Next Job Abroad Full time €4,000 - €6,000 per year

    Join us as a German speaking Customer Service Agent – with a free relocation to GreeceAre you a fluent German speaker with a passion for helping others and a desire to work in an international environment? We're looking for Customer Service Agents to join our growing team in Greece, representing one of the world's most well-known and respected brandsWhat...

  • Customer Support/ Technical Support Agent

    1 day ago

    Athens, Attica, Greece theHRchapter Full time €25,000 - €40,000 per year

    As a Customer Support / Technical Support Agent, you will be the primary point of contact for customers, providing them with outstanding service and technical assistance. Your expertise will help resolve issues, answer inquiries, and ensure a seamless experience for our users. Key Responsibilities:Provide exceptional customer support via email, phone, and...

  • German Customer Service Representatives

    1 day ago

    Athens, Attica, Greece ManpowerGroup Greece Full time €14,000 per year

    Are you fluent in German? Do you want to join a company with a modern environment and opportunities for career development?ManpowerGroup Greece, on behalf of its client, is in search of German-speaking customer support agents. Location: Athens Working Model: hybrid or onsiteYou will be reporting to :Customer Service Supervisor Our client is a global...

  • German Technical Support Consultant

    1 day ago

    Athens, Attica, Greece speakit Full time €40,000 - €60,000 per year

    Do you speak German? A new position in technical support is opening a new door in your lifeOn behalf of our client, we are currently looking for an enthusiastic & communicative Technical Support Consultant. Ready to join your next adventure?Benefit from a unique opportunity to become Technical Support Consultant for one of the biggest tech companies in an...