Airline Contact Centre Agent – German Speaker

1 week ago


Athens, Attica, Greece Essence Coaching Group Full time
Airline Contact Centre Agent – German Speaker 

Location: Malta
Employment Type: Full-time | On-site
Languages: German (C2) + English (C1)
Monthly salary: Euro gross

Role Overview

We are hiring German-speaking Contact Centre Agent to join an international customer service operation in Malta. Relocation support is available for candidates currently based abroad.

Key Responsibilities
  • Handle inbound customer contacts related to airline services

  • Assist with reservations, changes, and general passenger inquiries

  • Provide accurate information and resolve issues efficiently

  • Deliver a professional and customer-focused service experience

  • Maintain accurate records in internal systems

  • Meet service quality and performance targets

Schedule
  • Monday to Friday

  • Shifts between 09:00 – 18:30

  • 8-hour shifts, rotational within the time window

Requirements
  • German C2 level (mandatory)

  • English C1 level

  • Strong communication and customer service skills

  • Ability to work on-site in Malta

  • Open to local candidates and candidates currently abroad

  • Relocation to Malta is supported



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