Operations Specialist, Platform Efficiency

6 days ago

Athens, Attica, Greece Wolt Full time €60,000 - €80,000 per year
About Wolt

Job Overview

What You Will Be Doing
  • Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.
  • Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.
  • Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.
  • Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.
  • Optimize logistics operations by enhancing route planning, reducing travel and service times, and improving overall delivery efficiency.
  • Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.
  • Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.

Our humble expectations
  • 3-4 years hands-on experience working with both operations and data analysis in a role focused on efficiency optimization and performance improvement.
  • Proven ability to work extensively with data to drive decision-making, optimize processes, and enhance operational efficiency.
  • Advanced analytical skills are essential, with proficiency in Excel (or Google Sheets) for data analysis; experience with Looker, SQL, or other data applications is a strong advantage.
  • A track record of leveraging data-driven strategies to improve key performance metrics and achieve operational targets.
  • Excellent interpersonal skills with the ability to manage projects, collaborate across global and regional teams, and influence stakeholders effectively.
  • Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.
  • Self-motivated problem solver with a proactive approach and a commitment to continuous improvement.
  • Strong communication skills, with fluency in English; additional languages are a plus.
  • The role can be based in any of our Wolt offices across the following locations: Greece – Athens, Cyprus – Nicosia, Azerbaijan – Baku, Kazakhstan – Almaty, Georgia – Tbilisi, Uzbekistan – Tashkent.

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