Dutch Customer Service
1 week ago
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Dutch? This is your chance to work as a customer representative for one of the Big Five IT companies
What you will do:
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring:
- Fluency in Dutch
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, assistance in finding an apartment - all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Companythat fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture
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