Dutch Customer Service Advisors

3 days ago

Athens, Attica, Greece ManpowerGroup Greece Full time

Are you fluent in Dutch? 

Do you want to gain experience in Customer Service? 

ManpowerGroup Greece, on behalf of its client, is looking for Dutch Speakers. 

Our client is a leading supplier of technical services and software development.

Location: Athens  

Working Model: hybrid, on-site, remote

You will be reporting to Customer Service Supervisor 

What you will do: 

As a Dutch Customer Advisor, you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone, email, and chat. 

More specifically: 

  • Identify and assess customers' needs to achieve satisfaction 
  • Provide accurate, valid, and complete information by using the right methods/tools 
  • Meet personal/customer service team targets and call-handling quotas 
  • Keep records of customer interactions, process customer accounts, and file documents 
  • Follow communication procedures, guidelines, and policies 

Requirements

  • Fluency in Dutch language (C1-C2 level). 
  • Previous experience in customer service will be considered as an asset. 
  • Tech savvy/Knowledge of MS office tools. 
  • Proficient English Skills (Oral &Written). 
  • Enthusiastic, patient, empathetic, multi-tasking and communicative. 

Benefits

  • Competitive Salary. 
  • Indefinite Contract with the company. 
  • Career Development Opportunities. 
  • Participation in Private Medical Insurance Program. 
  • Rewarding Bonus based on employee performance. 
  • Laptop and headsets provided by the company. 
  • Flexible hybrid working model (2 days in the office, 3 days remote).
     

Recruitment Process: 

  • If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview. 
     

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