Senior Operations Excellence Manager

Company Description

efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Senior Operations Excellence Manager - efood market to join our Quick Commerce Operations Division.

You'll be responsible for streamlining processes, improving performance, and reducing costs while enhancing quality across efood market operations. You'll need to bring strong expertise in process optimization, data analysis, and performance management, with a proven ability to lead initiatives that directly impact profitability and serviceability.

You'll collaborate closely with cross-functional teams including Supply Chain, Commercial, Product-Tech, and BI, driving operational scalability and long-term growth. By applying Kaizen, Lean, and other continuous improvement methodologies, you'll lead initiatives that boost efficiency and create measurable impact across the business.

Our mission is to ensure operational efficiency, foster employee development, enhance customer satisfaction, optimize costs, and drive continuous improvement at scale.

What you'll do

• Identify opportunities to automate tasks and simplify daily operations through new tools and methods.

• Map end-to-end workflows and standardize SOPs across functions.

• Conduct root cause analysis to address operational inefficiencies, reduce delays and errors, and evaluate outcomes.

• Lead process optimization projects using Lean, Six Sigma, 5S, or Kaizen methodologies.

• Define, track, and analyze KPIs; build operational performance dashboards and reports.

• Conduct performance reviews and provide actionable insights to leadership.

• Design and deliver training programs to enhance operational skills and build a culture of continuous improvement.

• Mentor team members in operational excellence practices and tools.

• Use data analytics to identify trends, inform decisions, and prepare comprehensive reports for senior management.

• Collaborate with stakeholders across Supply Chain, Commercial, Product-Tech, and BI to align process improvements with business strategy.

• Lead transformation initiatives tied to the Target Operating Model (e.g., site launches, new or upgraded systems such as WMS, TMS, IM).

• Develop business cases for operational investments and evaluate ROI.

• Contribute to budget preparation, manage costs for performance improvement initiatives, and recommend actions to optimize profitability.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, or a related field (Master's degree preferred).

• 5+ years of experience in operations management and process improvement, with a proven record of driving operational excellence initiatives.

• Strong knowledge of Lean, Six Sigma, 5S, Kaizen, or similar methodologies.

• Excellent analytical, problem-solving, and project management skills.

• Proficiency in data analysis tools and software (Excel, Tableau, or similar).

• Exceptional communication and interpersonal skills, with fluency in English (Greek will be considered an asset).

Additional Information

• We recognize good work and we want our people to feel appreciated That's why we offer an attractive remuneration package for what you bring in
• We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe
• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth
• Are you a cappuccino lover ? Do you desperately want a cookie? Our inhouse cafeteria got you covered
• If you want to stay in shape , our in-house gym awaits you fully equipped

Life @efood:

At efood, no day is the same as the day before

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow

We take ownership of what we do, embracing challenges, and making things happen

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality

We stay humble as we grow and dive deep in situations, asking questions & exploring beyond the surface to get the best solutions

We bring good vibes by lifting each other up, focusing on what's possible, and being the kind of teammate everyone wants on their side

We're a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

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