Business Analyst

1 week ago


Athens, Attica, Greece ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ GEK TERNA GROUP Full time

H εταιρεία Optimus Energy αναζητεί :

Business Analyst – Customer Service & Operations

Κύριες Αρμοδιότητες:

  • Καταγράφει και τεκμηριώνει λειτουργικές ανάγκες για υφιστάμενες ή νέες υλοποιήσεις.
  • Παρακολουθεί την πρόοδο και την ποιότητα παραδοτέων από εξωτερικούς συνεργάτες /developers.
  • Παραμετροποιεί υπάρχουσες εφαρμογές σύμφωνα με τις επιχειρησιακές ανάγκες και υποστηρίζει τη διασύνδεσή τους με τα υφιστάμενα συστήματα.
  • Σχεδιάζει και εκτελεί δοκιμές (unit testing, UAT), παρέχει ανατροφοδότηση και παρακολουθεί την επίλυση θεμάτων που πιθανόν να προκύψουν.
  • Λειτουργεί ως σημείο επαφής για escalations και για την επίλυση προβλημάτων σε συνεργασία με τεχνικές ομάδες και business owners.
  • Συντάσσει εγχειρίδια και εκπαιδευτικό υλικό και πραγματοποιεί εκπαιδεύσεις σε τελικούς χρήστες

Απαιτούμενα Προσόντα

  • Πτυχίο Πληροφορικής ή σχετικού κλάδου
  • Εμπειρία 2 έτη σε αντίστοιχο ρόλο
  • Πολύ καλή γνώση Αγγλικών σε γραπτό και προφορικό λόγο
  • Ικανότητα ανάλυσης και τεκμηρίωσης λειτουργικών αναγκών.
  • Εμπειρία σε διαδικασίες testing (unit tests, UAT) και παρακολούθησης σφαλμάτων/θεμάτων.
  • Καλή κατανόηση βασικών αρχών διαχείρισης έργου (project management) και ικανότητα συνεργασίας με πολλαπλούς stakeholders.
  • Εξοικείωση με εργαλεία της σουίτας Microsoft 365 (Forms, SharePoint), Power Automate, Power Apps. (επιθυμητό)
  • Κατανόηση βασικών αρχών ανάπτυξης λογισμικού
  • Εμπειρία συνεργασίας σε τεχνικές ομάδες (επιθυμητό)
  • Προηγούμενη εμπειρία σε ψηφιακό μετασχηματισμό ή έργα βελτιστοποίησης εξυπηρέτησης πελατών (επιθυμητή)

Δεξιότητες

  • Άριστες επικοινωνιακές και διαπροσωπικές δεξιότητες
  • Οργανωτικές και επικοινωνιακές δεξιότητες
  • Προσοχή στη λεπτομέρεια
  • Ομαδικό πνεύμα

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