Restore Manager

WHO WE ARE:

A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the Abolitionists of the 21st century (A21), and we work to free people in slavery and disrupt the demand. 

For 17 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number can turn into a name, a tragedy into a victory, and a belief into an action.
Freedom. That's our goal for every human being on the planet.

OUR MISSION: Abolish slavery everywhere, forever. 

WHAT WE ARE LOOKING FOR: Restore Manager

JOB PURPOSE

• Manage A21 Aftercare Program for survivors of human trafficking in Greece according to the mission and purpose of A21 within the Reach, Recover, and Restore mandate.
• Liaise with Government institutions and Non-Government Organizations to create a network of partners that will assist in providing aftercare services for A21 cases.
• Responsible for the day to day operating of A21 Aftercare Services in Greece, to ensure the best possible outcome for each individual
• Oversee survivor relocations, repatriations, and/or access to services (public or otherwise), and step in to facilitate directly as needed, ensuring processes are carried out effectively and in line with organizational standards.
• To assist in the management of crisis situations as directed by the Country Manager and/or Head of Aftercare as appropriate.
• Oversee that A21 facilities are kept up to the highest standard, and functioning in accordance to their purpose, policies and procedures, and risk management. 

MAIN RESPONSIBILITIES/ KEY DUTIES 

Aftercare

• Manage the Aftercare staff in Greece.
• Oversee program management and planning of each Aftercare case under the supervision of the Head of Aftercare and the Country Manager. 
• Review the local aftercare program and make adjustments as needed based on Restore Program Aftercare Frameworks, in consultation with the Head of Aftercare and the Country Manager. 
• Oversee and coordinate, as needed, with the Country Manager, Recover Manager, and relevant teams regarding operations for survivors who have been recovered or require emergency assistance.
• Case Work Management; oversee all case files within Greek Aftercare, ensuring Aftercare staff are completing all survivor case management administration requirements in a timely manner, e.g., progress notes, Aftercare forms, Survivor Care Plans, survivor assessment measures.
• Monitor survivor's progress, provide guidance and feedback to case workers and aftercare team and have individual sessions with survivors when appropriate.
• Review survivor Financial Agreements and submit to the Head of Aftercare and Country Manager.
• Review survivor cases prior to case closure. 
• As required, assume direct case management responsibilities for specific cases during times of transition or elevated need.

Networking

• Contact and establish a network of partnerships locally and abroad, together with the A21 Country Manager, and utilize A21 contacts to provide aftercare options for survivors. Network and partner with police, government entities, and NGOs in Greece and abroad to find the best possible solution for each VoT.
• Represent A21 Aftercare in all key Government and Non-Government meetings and present the work of A21 with excellence.
• Present and discuss A21 cases during multidisciplinary meetings in order to advocate for each survivor.

Reporting

• Submit weekly reports to the Country Manager and Head of Aftercare.
• Complete the Monthly Aftercare Report by 1st of each month and submit to the Director of Aftercare.
• Ensure that Global Ops Report and Aftercare Stats Report numbers are entered correctly by the 6th of each month.
• Attend monthly case review meetings with the Head of Aftercare.
• Submit quarterly survivor campaign stories to the Head of Aftercare and A21 Comms team, ensuring all stories adhere to A21 Ethical Storytelling guidelines.
• Report any concerns of malpractice by A21 staff or partner organizations to the Head of Aftercare and Country Manager.
• Provide additional reports or information as requested by the Head of Aftercare and/or the Country Manager.

Aftercare Staff

• Manage and monitor Greek Aftercare staff work practices.
• Facilitate Aftercare team meetings.
• Train all Aftercare staff and other A21 staff in Psychological First Aid for Human Trafficking.
• Ensure all Aftercare staff are trained in A21 Standard Operating Procedures and Policies.
• Review Aftercare staff training needs and report to the Head of Aftercare and Country Manager. 
• Responsible for overseeing the supervision program for all Greek Aftercare staff, ensuring all full-time Aftercare staff attend monthly supervision.
• Interview candidates for new Aftercare positions with the Country Manager and Head of Aftercare.
• Assist in recruitment, onboarding and off-boarding of Aftercare staff in collaboration with Director of Aftercare and Country Manager.

Other Duties

• Oversee Aftercare Program Risks in collaboration with Country Manager and Head of Aftercare, ensuring implementation and monitoring of appropriate risk treatments.
• Oversee Aftercare budget and report to the Country Manager.
• Oversee all crisis management and subsequent reporting procedures. Notify the Head of Aftercare and Country Manager of critical incidents and crisis situations immediately for professional advice.
• Assist in the writing of Aftercare Program Proposals.
• Ensure all Aftercare policies and procedures take into consideration local Government procedures.
• Attend monthly personal supervision sessions.
• To have read, signed and understood the A21 Child Safeguarding Policy, Code of Conduct and Nondisclosure Agreement and how it relates to the role of Country Aftercare Manager, and ensure compliance with those standards at all times.
• Perform all duties within the highest level of excellence and best practice ensuring total confidentiality at all times.

PERSONAL SPECIFICATIONS -  Qualifications, Experience, Knowledge & Skills

ESSENTIAL: 

• Education - Bachelor degree in Social Work, Psychology, Clinical Counseling or relevant discipline
• Minimum three to five years experience in Social Work, Psychology, Clinical Counselling or relevant discipline
• Excellent interpersonal skills
• Fluent in spoken and written English and native language
• Ability to communicate clearly, verbally and in writing
• Excellent understanding of trauma
• Excellent crisis management skills
• Excellent case management skills
• Strong leadership skills to maintain and support staff
• Ability to demonstrate a high degree of integrity, maintains confidential information
• Excellent Microsoft computer skills including excel
• Experience working with Government and Non-Government organizations
• Provide a working with Children Check or Police Check with no infringements
• Willingness to be flexible with work hours including weekends at times of need
• Commitment to equality and diversity issues
• Uphold, safeguard and promote the organization's values and philosophy relating particularly to ethics, integrity, corporate social responsibility.

DESIRABLE:

• Training and facilitation skills
• Experience working with community groups or social work case management
• Hold a driver's license with no pending infringements
• Current First Aid Certificate