Customer Care Support

2 days ago

Thessaloniki, Central Macedonia, Greece ManpowerGroup Greece Full time €15,000 - €30,000 per year

Are you passionate about sales and customer service?

Are you ready to join a fast-growing international team and kickstart your career?

ManpowerGroup Greece, on behalf of its client, a leading multinational telecommunications company, is looking for Customer Care Support – German Speaking to join their successful Greece team.

Location: Hybrid in Thessaloniki

Working Hours: Flexible shifts between 08:00 and 12:00, Monday to Sunday, 5 days per week with 2 days off

Sundays and public holidays (according to the German calendar) are always off

What will you do:

You will be responsible for supporting incoming customer requests, addressing inquiries related to products and services, and guiding customers toward the most suitable plans based on their needs. Part of your role includes accurately logging all customer communications and contributing to an exceptional customer experience.

More specifically:

  • Handle in-bound customer inquiries regarding accounts and telecom services
  • Build rapport with customers to understand their interests, assess their needs, and determine suitable service or product recommendations that support potential sales
  • Provide personalized suggestions for new services or plan upgrades, always approaching interactions with a customer-focused and sales-driven attitude
  • Maintain accurate records of all customer conversations and follow-up actions in the internal system
Requirements
  • Prior experience in a similar position is considered an asset
  • Excellent German language skills (written and spoken)
  • Computer Literacy (e.g. MS Office)
  • Friendly, courteous, and professional communication style
  • Reliable and able to work independently to ensure excellent customer service
Benefits
  • Base monthly salary of €1,250 with additional performance related bonus and incentives of up to € 1,000€
  • Plus up to € 250 monthly for office attendance
  • Permanent contract with paid online training to fully prepare you
  • Private health and life insurance through Allianz Hellas
  • Monthly internet and electricity allowance
  • All necessary home office equipment provided
  • Childcare allowance (€231 per child/month)
  • €1,000 nesting bonus
  • Coverage of children's school supplies
  • Loyalty bonuses for long-term service
  • Friendly, supportive international team

The hiring process includes:

Ιf this role matches your interests, please feel free to submit your application directly. Our consultants will contact candidates who meet the above requirements to schedule an interview.

Regarding the next steps, there will be an additional interview with the company/client, either in person or online.

For any clarifications regarding the role, please contact our consultant, Ifigeneia Theodoridou, directly at the following email:

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

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