Customer Support Specialist
7 days ago
Sofia Stars
is growing tremendously, and we continue to conquer new countries
Now we're looking for
Greek & English speaking Customer Support Agents
to join our team and make his own contribution to our products.
Day
Shift
Working Hours:
09 AM - 18 PM
and
14 PM - 23 PM (with an option of working 17 PM - 02 AM) which is rotating each week;
Working days:
5 days work, 2 days rest on a wish based schedule 1 month in advance;
OR
Late
Shift - Perfect for students
Working Hours:
17 PM - 02 AM;
Working days:
5 days work, 2 days rest on a wish based schedule 1 month in advance;
IMPORTANT
:
This position is office based in Sofia, Bulgaria, our office is located on 51, Blv. "Cherni Vrah", Office "Energy Tower".
Entry level position
- you can apply with little or no experience.
Responsibilities:
Providing support in Greek and English
by email and Live chats
;
Processing with great attention to details and content;
Identifying clients' needs and proactively proposing solutions;
Focusing on customer expectations and satisfaction;
Working closely with our team to improve and establish the necessary processes.
Qualifications:
Proficiency in Greek and English, both written and spoken;
Proactive person with good support/sales skills;
Strong communication and negotiation skills;
Attention to detail;
Previous experience as a support agent will be considered an advantage.
Why Sofia Stars?
Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
Monthly food vouchers (200 BGN);
Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
Working in a dynamic International company;
Taxi vouchers;
Up to 25 paid leave days;
Six additional days of undocumented sick leaves;
Birthday, wedding and newborn gifts;
Multisport card;
Team-building events and activities;
Sunny, spacious office;
Food vouchers, breakfast, fruits, and snacks available in the office;
Ability for career and professional growth within the company;
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