Back Office Agent
2 days ago
About us:
is a Greek startup specializing in service comparison, backed by major shareholders Antenna Group and Samlino Group.
Our platform provides free online price comparisons for car insurance, home insurance, and energy providers. The mission is simple: help consumers find the best deals quickly and effortlessly, saving them both time and money.
Ready to take your career to the next level by joining an energetic team committed to delivering outstanding solutions to customers?
Let's start with the role:
We are currently seeking a motivated and ambitious Back-Office Agent to join our team in Athens. Your mission is to assist customers to ensure a positive customer experience.
As a Back-Office Agent you will:
- Manage incoming customer inquiries via phone, email, and chat.
- Address and resolve customer issues and answer questions related to insurance products purchased through our online platform.
- Provide prompt and effective service with professionalism, aiming for customer satisfaction.
- Update and maintain customer information in the company's customer management (CRM) system.
- Coordinate with Pricefox partners to address and fulfill customer requests.
- Collaborate and support the sales department
- Handle customer complaints, offering appropriate solutions within specified timeframes.
Requirements:
- High school diploma or Bachelor's degree
- Previous experience in the field of insurance
- Understanding of underwriting rules and insurance procedures
- Fluency in Greek
- Strong communication skills
- Customer-centric approach
Benefits:
- Fixed pay based on experience
- Indefinite contract
- Training opportunities to continue growing with us
- Private medical plan
- Hybrid working Model
- A welcoming and vibrant team that celebrates success together
Confidentiality Notice:
Your privacy matters to us. We handle every application with care and complete confidentiality.
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