Business & CRM Consultant

REBORRN is a new breed of management consultancy, future-proofing global marketing teams for the age of change. Its proprietary "58" methodology tackles complex business challenges in under three days by bringing the right people together in a focused, agile, and distraction-free environment. REBORRN is a cross-functional team of 55+ experts working across geographies to drive radical transformation through design thinking and hands-on problem-solving.

Focused on fast, impact-driven solutions, REBORRN's expertise spans every need of a modern marketing team, from Strategy & Transformation to Capability Upskilling, Team Optimisation, CX Transformation, and Experience & Innovation. Over the years, REBORRN has partnered with some of the world's most influential brands, including The Coca-Cola Company, Philip Morris International, L'Oréal, Nestlé, Bayer, PUIG, and more.

We are currently looking to grow our team with a Business & CRM Consultant who will lead complex digital transformation projects, bridge the gap between business needs and technical implementation, and drive innovation in our client solutions.

What will your day-to-day look like?

Given our lean structure, you will work closely with REBORRN Partners and cross-functional teams, playing a crucial role in all aspects of technical project delivery. Some specific tasks include:

Aid in Solution Architecture & Develop Specifications: Transform business requirements into detailed technical specifications. This involves conducting stakeholder interviews, writing comprehensive technical documentation, creating user stories, and designing system architectures. You'll need to think critically about integration points, data flows, and technical feasibility while ensuring solutions align with client objectives.

Technical Project Management: Lead multidisciplinary teams of 3-5 people, including UX Designers, Frontend/Backend Developers, and Data Engineers. You'll manage the delivery of complex digital solutions such as:

• AI-powered voice ordering systems and chatbots
• Process automation platforms for utilities and public services
• Digital application management systems and workflows
• Booking engines and customer-facing portals
• Data integration and automation solutions

Your responsibilities include project planning, sprint management, risk mitigation, and ensuring timely delivery of high-quality solutions. This includes coordinating with stakeholders, managing project budgets, and maintaining project documentation.

User Experience & Testing: Oversee the entire testing lifecycle, from planning to execution. This includes designing test cases, conducting User Acceptance Testing (UAT), and ensuring the solution meets both technical requirements and user needs. You'll also facilitate user interviews, gather feedback, and translate insights into actionable improvements.

Innovation & Technical Advisory: Stay current with emerging technologies and industry trends to provide strategic technical guidance to clients. You'll evaluate new technologies, frameworks, and methodologies that could benefit our projects, and make recommendations for their implementation.

We're all about cross-functional collaboration

You will be working in a vibrant environment, so you can never expect to have just another typical day at work. One day you might be architecting an AI-powered voice ordering system, the next day you could be designing the workflow for a scholarship management platform. It's not a role of comfort, but you will never get bored -that's a promise And it doesn't stop there. You will always be more than welcome to get exposed to different departments within REBORRN and jump into cool projects that resonate with your personal interests. We are strong advocates of cross-functional collaboration.

REBORRN's Working Model

We operate on a hybrid work model and stimulate effective collaboration by meeting up in our offices at least twice a week. If you're not based in Athens, you'll join all-hands meetings in person every quarter. In this role, you will be expected to travel several times a year for client engagements that require your physical presence.

Requirements

Who are you?

You have 5-7 years of experience in technical project management or solution architecture, with a strong background in delivering digital products and applications. In terms of background, we are looking for candidates with degrees in Computer Science, Software Engineering, or related technical fields.

Technical Expertise:

• Strong understanding of software development lifecycles and methodologies (Agile, Scrum)
• Proficiency in writing technical specifications and system documentation
• Solid grasp of modern technology stacks (cloud platforms, APIs, microservices)
• Working knowledge of programming concepts and ability to understand code at a high level
• Experience with data modeling and database design principles
• Hands-on experience with enterprise CRM solutions, preferably Microsoft Dynamics

Project Management Excellence:

• Proven track record of delivering complex technical projects end-to-end
• Experience leading cross-functional teams and managing stakeholder expectations
• Strong risk management and problem-solving abilities
• Proficiency with project management tools and methodologies

You are not just technically savvy, but also a master communicator. You can break down complex technical concepts for non-technical stakeholders and facilitate productive discussions between business and technical teams.

You are autonomous and thrive under pressure. You can juggle multiple projects (although you'll be usually working on no more than 2 projects at the same time) while maintaining attention to detail and ensuring quality deliverables.

You are naturally curious and always looking to innovate. You stay up-to-date with emerging technologies and aren't afraid to experiment with new approaches to solve challenging problems.

You have strong communication skills and can effectively convey complex technical ideas and concepts both in Greek and English.

Benefits

 What's in it for you?

Our most important perk is providing a workplace filled with top talent from diverse backgrounds who thrive on efficiency and the excitement of smart, fast-paced progress. Here, everyone is weird in their own unique way We have a culture of continuous learning so you will definitely be inspired and improve in your craft day by day. Additional highlights include:

• Unlimited, self-managed vacation policy
• Private medical insurance
• Top-notch tech gear
• Work from anywhere policy
• Free Travel Card for public transport
• "All you can read" books programme
• Subscription for an Electric Scooter or Bike