Customer Support Agent

2 days ago

Heraklion, Crete, Greece SkillMatch Solutions Full time €15,600 per year


Working models: Hybrid in Athens or Remote from anywhere in Greece

Salary Details:

  • Hybrid Option: 1300 EUR gross/month
  • Remote Option: 1200 EUR gross/month
  • Bonus Potential: Earn up to 15% extra annually based on performance
  • Anniversary Reward: 500 EUR gross after one year of service

Additional Benefits:

  • Daily Meal Support:
    • 3 EUR /day during your first year
    • Upgraded to 6 EUR /day after 12 months, issued via meal voucher card
  • Comprehensive Health Insurance: Private medical coverage
  • Unique Perks:
    • Gym and wellness activities at the office
    • Access to a rooftop cinema with scenic Acropolis views
What Youll Do

Become part of our dynamic team as a Customer Support Agent Utilize your enthusiasm for sports and your knack for solving problems to deliver exceptional service to our customers through calls, chats, messages, and emails.

Key Duties:
  • Manage incoming communications with professionalism and efficiency.
  • Understand customer needs and provide solutions that meet their expectations.
  • Use available tools to deliver clear, accurate, and thorough information.
  • Achieve individual and team goals, including case-handling quotas.
  • Keep organized records of all customer interactions, account details, and documents.
  • Adhere to communication protocols and company service guidelines.
What Were Looking For:
  • A true sports lover (preferably with a passion for cycling).
  • Proficient in both support language and English (verbal and written).
  • Strong active listening skills and a service-oriented mindset.
  • Experience in resolving customer concerns efficiently.
  • Ability to adapt to a variety of client personalities and deliver personalized service.
Work Schedule:
  • Monday to Friday: 09:00 20:00
Why Choose Us?

We're more than just a workplace we're a community From the inspiring rooftop cinema to on-site wellness facilities, we create an environment where you can grow professionally and personally. Flexible working options make it even better

Application Steps:
  1. Submit Your Application
  2. Validation Phase
  3. Initial Contact via Phone
  4. Complete Online Tests
  5. Interview with Our Team
  6. Client Interview (if applicable)
  7. Receive Your Offer
  8. Start Your Journey

Eligibility Criteria:

Candidates must present one of the following documents:

  • EU ID
  • Refugee certificate from Ukraine (issued after March 2022)
  • Residence card

Relocation Info: No relocation support provided; international candidates must handle moving costs independently.

Deadline to Apply: To secure your spot, submit your application by10 January 2025, 31 January 2025, or 14 February 2025 

Take the next step in your career and bring your passion for sports to life Apply now and start making a difference


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