German Customer Support in Greece

2 days ago

Heraklion, Crete, Greece Cross Border Talents Full time €25,000 - €40,000 per year


Shape the Future of Customer Support – Start Your Journey in Greece

Are you passionate about helping people and delivering exceptional service? This is your chance to grow your career in a dynamic and international environment, all while living in the beautiful and culturally rich country of Greece.

Role Overview:

As a Customer Support Specialist, you'll act as the primary contact for users through multiple communication channels. From solving account or payment issues to answering product-related questions, you'll ensure customers enjoy a smooth and satisfying experience every time.

Key Responsibilities:

  • Respond quickly and professionally to customers via chat and email

  • Troubleshoot login difficulties, account queries, and service requests

  • Provide clear, empathetic, and effective solutions

  • Uphold service quality and customer satisfaction standards in every interaction

  • Accurately log and track all support cases

  • Work closely with your teammates to enhance processes and improve overall support delivery

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect


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