Customer Happiness Agent with English

2 weeks ago

Greece ARCHE consulting Full time €45 - €55 per year

Numer referencyjny: CSRE / OS

lokalizacja

Grecja / Ateny

kategoria

Obsługa Klienta

Location:

Greece, Athens.

Your daily tasks:
  • Answer calls (or chat/emails if needed) from U.S. customers of a "go-to retailer" for home & garden essentials in America.
  • Use smart tools to give accurate, complete answers - whether that's tracking an order, recommending the right product or solving an issue with a smile.
  • When it fits the customer's needs, suggest extra products or services that make their project easier.
  • Bring empathy and efficiency to every interaction so each customer leaves the conversation feeling heard, helped and happy.
Requirements:
  • Fluent English (B2 +) - you'll be talking with customers in the U.S.
  • High-school diploma (or equivalent) and confidence with basic PC tools.
  • A positive, empathetic attitude and eagerness to learn new systems and products.
  • Night-owl flexibility - rotating schedule, regular shifts run 15:00 - 23:00 (Athens time) and may adjust slightly after September - nightshifts or weekends included.
  • Office first attitude - you will enjoy working from the brand-new office in Athens (Greece) and spending time with your colleagues
  • Previous customer-service know-how is nice to have (contact-center, retail or hospitality experience is a plus, but not "a must").
Benefits:
  • Performance bonus every month.
  • 25 days of paid leave each year.
  • Benefits package that may include health cover, tuition help and wellness perks.
  • Brand-new, modern office in Athens with supportive, present leadership and a genuinely inclusive culture.
  • Career growth paths, continuous training and loads of learning opportunities.
  • A chance to support the U.S. market from sunny Greece -perfect if you thrive in the evening hours.

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