Customer Happiness Agent with English
1 week ago
Numer referencyjny: CSRE / OS
lokalizacja
Grecja / Ateny
kategoria
Obsługa Klienta
Location:Greece, Athens.
Your daily tasks:- Answer calls (or chat/emails if needed) from U.S. customers of a "go-to retailer" for home & garden essentials in America.
- Use smart tools to give accurate, complete answers - whether that's tracking an order, recommending the right product or solving an issue with a smile.
- When it fits the customer's needs, suggest extra products or services that make their project easier.
- Bring empathy and efficiency to every interaction so each customer leaves the conversation feeling heard, helped and happy.
- Fluent English (B2 +) - you'll be talking with customers in the U.S.
- High-school diploma (or equivalent) and confidence with basic PC tools.
- A positive, empathetic attitude and eagerness to learn new systems and products.
- Night-owl flexibility - rotating schedule, regular shifts run 15:00 - 23:00 (Athens time) and may adjust slightly after September - nightshifts or weekends included.
- Office first attitude - you will enjoy working from the brand-new office in Athens (Greece) and spending time with your colleagues
- Previous customer-service know-how is nice to have (contact-center, retail or hospitality experience is a plus, but not "a must").
- Performance bonus every month.
- 25 days of paid leave each year.
- Benefits package that may include health cover, tuition help and wellness perks.
- Brand-new, modern office in Athens with supportive, present leadership and a genuinely inclusive culture.
- Career growth paths, continuous training and loads of learning opportunities.
- A chance to support the U.S. market from sunny Greece -perfect if you thrive in the evening hours.
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