Reception / Front Office Agent

2 weeks ago

Rhodes, South Aegean, Greece Wavemaker Hospitality Full time €20,000 - €40,000 per year

Don't ride the wave. Be the one who starts it.

Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group's largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.

For the 2026 season, we seek experienced and talented individuals to join the award-winning Atlantica Imperial 5* Hotel in Rhodes Island as a Front Office agent.

As a Receptionist, you are an integral part of our commitment to delivering exceptional guest service, combining efficiency, courtesy, and professionalism to ensure a memorable and seamless stay for our valued guests.

Responsibilities

  • Greet and welcome guests with warmth and professionalism, creating a positive first impression.
  • Effectively address guest inquiries, providing accurate information about the hotel facilities, services, and local attractions.
  • Efficiently handle room reservations, ensuring accuracy and timely confirmation.
  • Collaborate with other departments to meet specific guest requests and preferences.
  • Create a welcoming and friendly atmosphere, fostering positive interactions with guests.
  • Serve as a central communication point between guests and various hotel departments.
  • Conduct smooth and expedited check-in and check-out processes, adhering to established procedures.
  • Handle guest payments accurately and securely, utilizing the hotel's payment systems.
  • Maintain accurate and up-to-date guest records, ensuring confidentiality and compliance with privacy regulations.
  • Address guest concerns or issues promptly and professionally, seeking effective resolutions.

Requirements

  • Bachelor's degree in hospitality management, business administration, or related field.
  • Minimum of 2 years of experience in a front office, customer service, or hospitality role
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
  • Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
  • Knowledge of hospitality industry best practices, including customer service and guest experience.
  • Proficient in English, additional languages a plus.
  • Strong computer skills, including MS Office proficiency and hotel management system experience.

Benefits

  • Competitive salary and other benefits (as per local legislation)
  • Advanced opportunities for professional growth
  • Accommodation (if necessary) and board
  • Participation in educational programs
  • Diverse and multicultural environments
  • Professional skills development

Είδος Εργασίας: Πλήρης απασχόληση

Δυνατότητα μετακίνησης/μετεγκατάστασης:

  • Rhodes, Νότιο Αιγαίο: Δυνατότητα αξιόπιστης μετακίνησης ή διαθεσιμότητα μετεγκατάστασης με πακέτο μετεγκατάστασης που παρέχεται από τον εργοδότη (Απαιτείται)

Εμπειρία:

  • Receptionist: 3 έτη (Απαιτείται)

Άδεια/Πιστοποίηση:

  • Protel (Απαιτείται)

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