Beauty Advisor, Dermatological Beauty Division

In L'Oréal, for more than a century, we have devoted our energy, our passion and our competencies solely to one business: beauty. It is a business rich in meaning, as it enables all individuals to express their personalities, gain self-confidence and open up to others.

L'Oréal has set itself the mission of offering all women and men worldwide, the best of cosmetics innovation - in terms of quality, efficacy and safety - by meeting the infinite diversity of beauty needs and desires all over the world.

Our Company is present in 150 countries with more than employees and 37 international complementary brands, like L'Oréal Paris, Garnier, Maybelline, Nyx Professional Make-up, L'Oréal Professionnel, Kérastase, Redken, Essie, Lancôme, Biotherm, Prada, Yves Saint Laurent, Giorgio Armani, Ralph Lauren, Vichy, La Roche-Posay etc.

In L'Oréal Greece, we are a team of more than 750 employees, and we mostly specialize in the fields of marketing, business development, finance, supply chain, accounting, customer service and HR.

Beauty Advisor, Dermatological Beauty Division

Divisional Overview...

In the L'Oréal Dermatological Beauty Division, we make a difference to the lives of millions of consumers by improving the health and beauty of their skin, through every stage of life. Our brands (Vichy, La Roche Posay, CeraVe, SkinCeuticals) lead the way in skin care innovation, offering safe and effective products and services that deliver their promises. We invest heavily in research and development, and co-create our products with health professionals, scientists and the 90,000 dermatologists we serve around the world. We also design connected beauty experiences, harnessing intelligent technologies to empower people to take control of their skin health.
Our mission is to make a positive impact on people's lives. We are driven by human values of trust, respect, and authenticity. Our teams work in a dynamic, supportive environment and work on meaningful projects that are changing the future of medical beauty. If you want to lead in innovation, technology, and research, and you care about collaborating with passionate colleagues, serving communities, and acting for the planet, please join us

The Position...

L'Oréal Dermatological Beauty Greece is looking for the Beauty Advisor to join the Business Development team and contribute to the exceptional service at the store customers, achieving sell out business targets and driving brand awareness.

You will...

• Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice to create positive customer experience.
• Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling.
• Support daily operations at the point of sales (POS) activities.
• Follow brand CRM procedures to recruit and retaining customers.
• Maintaining the offline point of sale quality and merchandising: maintain appearance and cleanliness of the POS, merchandising, ensure on shelf product availability.
• Master POS system (e.g. IPPOS; MS outlook etc.) and operation procedures
• Be responsible to acknowledge/record all customer complain and issues.
• Communicate to Counter / Field Manager useful information about competition, clients or all other key events occurring at POS
• Develop and maintain positive relationship with department store floor managers.

You have...

• Previous experience in customer service (preferably in the Beauty sector)
• Strong customer service mindset
• Convey passion and master story telling
• Connect with our clients to provide good solutions and after sales/clientele
• Ability to work flexibility during retail hours
• Cooperative approach and team spirit
• Agility and resilience
• MS office familiarity and systems &tools literacy

We are looking for our Beauty Advisor to start in as soon as possible.