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Customer Support Representative
2 weeks ago
EveryPay
How You Will Contribute To EveryPay's Vision
Customer Support Representativ
What you will be doing:
- Serve as the go-to expert for customers who need support and technical guidance with our innovative payment products and services
- Collaborate daily with a friendly, skilled team that truly supports each other. We believe in teamwork, knowledge-sharing, and growing together
- Monitor, track, and resolve customer inquiries and complaints with care and efficiency—your impact matters
- Communicate clearly and professionally with customers through various channels like phone and email, providing timely and effective assistance
- Identify, troubleshoot, and resolve technical issues, using both your analytical thinking and your customer-first mindset
- Escalate complex issues to the appropriate team when needed—but you stay on top of the case until it's fully resolved
- Enjoy a flexible shift-based schedule, including weekends and public holidays, that supports both your work and personal life
- Previous experience in customer service or a related field is preferred but not required
- Fluency in Greek and English is a must
- Computer skills, including advanced knowledge of Microsoft Office applications is preferred but not required
- Competitive full-time salary
- Private Family Medical Plan
- Monthly meal allowance
- Learning and development programs and access to relevant resources
- Free Skroutz Plus subscription
- Free wellness subscription
- Being part of an environment that gives employees large goals, autonomy and mentoring, creates incredible opportunities, both for you and the company
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