Customer Care Consultant
7 days ago
Η Optimal για λογαριασμό εταιρεία πελάτη της, ηγέτιδας στον χώρο των τηλεπικοινωνιών, αναζητεί Customer Care Consultant. Πρόκειται για πενθήμερη εργασία, πλήρους απασχόλησης σε κυλιόμενες βάρδιες και αφορά την περιοχή του Άγ. Ιωάννη Ρέντη.
Ως Customer Care Consultant, στόχος είναι η παροχή άμεσης και ποιοτικής υποστήριξης στους πελάτες, προσφέροντας ακριβείς πληροφορίες και αποτελεσματικές λύσεις σε θέματα που σχετίζονται με τις υπηρεσίες τηλεφωνίας.
Αρμοδιότητες:
- Επικοινωνία με πελάτες καρτοκινητής της εταιρείας μέσω εισερχόμενων κλήσεων
- Παροχή εξειδικευμένων λύσεων
- Ενεργοποίηση υπηρεσιών
- Διαχείριση Παραπόνων
Απαραίτητα Προσόντα:
- Προηγούμενη εμπειρία σε τηλεφωνικό κέντρο θα εκτιμηθεί θετικά
- Γνώση συστημάτων CRM
- Πολύ καλή γνώση Η/Υ (MS Office, Internet browsers)
- Καλή γνώση της αγγλικής γλώσσας (προφορικά και γραπτά)
- Εξαιρετικές επικοινωνιακές και διαπραγματευτικές ικανότητες
- Ενεργός ακροατής
Παροχές:
- Σταθερός μηνιαίος μισθός
- Σύστημα επιβράβευσης μέσω επίτευξης στόχων
- Διεξοδικό πρόγραμμα εκπαίδευσης νέων υπαλλήλων
- Φιλικό και ευχάριστο εργασιακό περιβάλλον
- Παροχή εξοπλισμού
Σχετικά με την Optimal
Από το 2005, η Optimal προσφέρει απαράμιλλες, εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς. Είμαστε περήφανοι για την παροχή μιας πλατφόρμας επιχειρηματικής υποστήριξης 360° προς τους πελάτες μας μέσω 6 τμημάτων:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement
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