Customer Support Representative

1 week ago

Municipality of Athens, Greece David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking  Customer Support Representative to join their team in Athens. 

Position: Customer Support Representative

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

  • Respond promptly and professionally to incoming customer inquiries through various communication channels
  • Research and identify effective solutions to resolve customer issues or concerns
  • Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
  • Provide accurate and complete information using appropriate tools, systems, and procedures
  • Maintain a high standard of customer service and contribute to a positive customer or partner experience
  • Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS:

  • Fluent/native in Croatian with strong proficiency in both written and spoken communication. As well as good proficiency in English.
  • High school diploma or equivalent qualification
  • Minimum of 6 months experience in customer service, hospitality, retail, or a related field
  • Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively
  • Proficiency with computers and customer service tools
  • Eligibility to work in Greece.

BENEFITS:

  • Competitive compensation package, including a base salary
  • Comprehensive benefits package based on role
  • Relocation support
  • Supportive and accessible leadership committed to employee development
  • Inclusive and community-focused work environment that values giving back
  • Opportunities for career advancement and continuous learning
  • And many others

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