Customer Service Representative

1 week ago

Municipality of Athens, Greece David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking  Customer Service Representative to join their team in Athens. 

Position: Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

  • Respond promptly and professionally to incoming customer inquiries through various communication channels.
  • Research and identify effective solutions to resolve customer issues or concerns.
  • Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.
  • Provide accurate and complete information using appropriate tools, systems, and procedures.
  • Maintain a high standard of customer service and contribute to a positive customer or partner experience.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS:

  • Fluent/Native in Croatian (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English. 
  • High school diploma or equivalent qualification.
  • Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
  • Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
  • Proficiency with computers and customer service tools.
  • Reliable high-speed internet connection and a quiet workspace (for remote work).
  • Eligibility to work in Greece or willingness to relocate with appropriate work authorization.

BENEFITS:

  • Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
  • Flexible work shifts designed to support work-life balance 
  • Comprehensive benefits package based on role
  • Supportive and accessible leadership committed to employee development
  • Inclusive and community-focused work environment that values giving back
  • Opportunities for career advancement and continuous learning
  • Generous annual leave allowance (up to 25 days per year)

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