Customer Service Representative

4 days ago

Municipality of Athens, Greece JUJUR Full time €15,000 - €30,000 per year

Position: Customer Service Representative

Location: Athens, Greece

Work model: on-site, 100%

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers (drivers, accomodation hosts or guests) through various channels (phone, email and chat)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

REQUIREMENTS:

  • Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  • Previous work experience in customer service/support roles
  • Car rental or travel experience is preferable
  • Hospitality experience will be nice to have
  • Passionate about customers and customer service
  • Problem-solving skills
  • Upbeat and positive attitude
  • Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • A dynamic and creative team with positive and friendly atmosphere
  • Private life and health insurance
  • Financial support in case of courses/seminars the employee would like to take part in
  • 25 days' annual leave per year
  • Relocation support
  • Guidance and tools to reach your full potential

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