Customer Service Representative

1 week ago

Municipality of Athens, Greece David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative to join their team in Athens. 

Position: Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

  • Handle inbound customer inquiries for a leading retail client, ensuring a professional and customer-focused experience
  • Deliver accurate and complete information by utilizing appropriate tools, resources, and established procedures
  • Occasionally promote additional products or services to existing customers based on their needs and interests

REQUIREMENTS:

  • Fluent/Native in English (C1 level), with strong proficiency in both written and spoken communication.
  • Prior experience in customer service is preferred
  • High school diploma or equivalent educational background
  • Competence in navigating computer systems and commonly used software applications
  • Demonstrates professionalism, a positive attitude, and a willingness to learn and adapt to new processes
  • Availability to work consistent overnight shifts

BENEFITS:

  • Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
  • Flexible work shifts designed to support work-life balance 
  • Comprehensive benefits package based on role
  • Supportive and accessible leadership committed to employee development
  • Inclusive and community-focused work environment that values giving back
  • Opportunities for career advancement and continuous learning
  • Generous annual leave allowance (up to 25 days per year)

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