Reservations Agent,

4 days ago

Athens, Attica, Greece Costa Navarino Full time

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the "Mouratoglou Tennis Center", Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Costa Navarino is looking for a Reservations Agent for Season 2025. The selected candidate will be responsible for handling booking inquiries with the goal of converting these requests into sales. They will manage requests received via telephone or email, ensuring timely and professional responses. Accurate data entry is essential, enabling all relevant departments to access up-to-date information to support the hotel's operations. The Reservations Agent will also focus on maximizing sales opportunities while consistently delivering exceptional service quality to all customers.

Responsibilities

  • Maximizes rooms revenue through the conversion of telephone calls into sales
  • Is fluent on all hotel products and services
  • Handles incoming calls and emails pertaining to rooms reservations
  • Is fully conversant with all market segments and rate plans used across all distribution channels
  • Handles customer queries and complaints relating to Rooms Reservations
  • Identifies sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Supports the Reservations Manager and/or Revenue Management leader with special projects as required

Requirements

  • Associate's Degree (IEK) or two years technical certificate
  • To fill this position the candidate must have a sales orientated personality, being able to converse with a wide range of experienced and inexperienced customers, in both the local language and in English
  • Be fluent in Greek and English, verbal and written (Other languages such as German or French will be considered a plus)
  • Be able to take a customer focused decision by themselves, whilst remaining cognizant of all sales and revenue management principles
  • Display passion for our customers, and enthusiasm for the job
  • Possess strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word). Experience in Opera PMS will be considered a plus

Benefits

  • Competitive compensation package
  • On going training opportunities
  • Private Medical Plan

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