Front Office Agent

About The Modernist

The Modernist is a lifestyle hospitality brand that inspires curiosity and authentic experiences, deeply rooted in its local communities and dedicated to a more open, ethical, and sustainable future. We believe that exceptional results come from great teams, and we cultivate an environment of equality, collaboration, and continuous pursuit of excellence. If you are interested in joining The Modernist and shaping the future of our brand, we invite you to explore this exciting opportunity: 

Front Office Agent in Athens

You will be responsible to provide a highly professional yet unpretentious service to all guests, creating a personalized guest experience through meaningful interaction.

Requirements

• You will be part of the FO Team, covering different shifts.
• You'll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise.
• Know the neighborhood and provide recommendations for dining, shopping, and activities.
• Manage new and existing room reservations, online & offline.
• Resolve all guest queries and problems with enthusiasm and in a prompt manner.
• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Ensure 100% guest satisfaction levels.
• Lend a hand to not only guests but your colleagues and team alike - we've always been in it together.
• Daily coordination of Housekeeping & Maintenance tasks and working closely with the F&B, Sales & Reservations teams to make sure the overall operation is running smoothly.
• Take health and safety seriously and follow all health & safety standards, fire & security procedures, and ensure you're working in a safe manner at all times.

Candidate profile:

• Customer-oriented, self-motivated, enthusiastic, with a positive attitude.
• Eager to be part of a team that works hard, supports each other and has fun along the way.
• Ability to perform under pressure and good time management skills.
• High level of verbal and written communication skills, competent computer skills.
• Relevant experience in a similar role at a 4-5* hotel.
• Excellent use of the English language.
• Knowledge of Protel PMS would be a plus.

Benefits

You will receive a competitive package with a significant opportunity for career development in one of the fastest growing hospitality brands.