Spanish Speaking CS for Virtual Reality

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Support Representative for our Virtual Reality (VR) & Augmented Reality (AR) Department. We are on the lookout for enthusiastic individuals who are passionate about innovative technologies and are dedicated to delivering exceptional customer service to our clients using VR and AR solutions.

Key Responsibilities
  • Provide outstanding customer support to Spanish-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries related to VR and AR products, offering clear explanations and troubleshooting assistance.
  • Educate customers on product features, functionalities, and best practices to enhance their experience with VR and AR technologies.
  • Collaborate with technical teams to resolve complex customer issues efficiently and improve service quality.
  • Document customer interactions and feedback accurately in the CRM system for quality assurance and future reference.
  • Stay up-to-date with the latest trends and advancements in VR and AR technology to provide informed support.
  • Engage in continuous training to enhance product knowledge and customer service skills.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in technology, gaming, or related industries.
  • A strong interest in Virtual Reality and Augmented Reality technologies.
  • Exceptional communication and problem-solving skills.
  • Aptitude for explaining complex technical concepts in a simple and understandable way.
  • Familiarity with CRM software and standard office applications.
  • Flexibility to work varied hours, including evenings and weekends, depending on business requirements.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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