Customer Care VOC

Do you have experience in customer care and managing feedback processes?
Are you passionate about ensuring excellent customer experience and handling technical service issues?

ManpowerGroup Greece, on behalf of its client, a global leader in technology industry with diverse range of businesses, is seeking a Customer Care VOC & Risk Management Representative.

Location: Marousi, Athens

Working Model: on-site

You will be reporting to: Customer Care Manager

Your work will include:

Acting as the Voice of the Customer (VOC) representative and being responsible for technical returns and complaint management, ensuring smooth and proactive communication between customers, partners, and internal teams.

More specifically:

• Responsible for VOC management and customer satisfaction monitoring
• Handling of incoming calls and e-mails from customers, either directly or via 3rd party (End User, Dealer etc.)
• Troubleshooting and technical support
• Processing of GDPR-related requests & handling via Jira system
• Providing general/technical advice, service requests, and complaint handling
• Daily monitoring of the CS Risk system (blue/red tickets, VOC reports, Early warnings, etc.)
• Close collaboration with internal departments
• Managing customer complaints and handling credit notes or product exchanges
• Management of RMA issuing process and validation of technical returns
• Handling complaints and executing credits/exchanges
• Monitoring of pending repairs (LTP process)

Requirements

• Bachelor's Degree (preferred areas: Business Administration, Technical studies)
• 1–3 years of experience in VOC management, either as an Agent or Team Leader
• Fluent in English (written and verbal)
• Proficient user of MS Office tools: Word, Excel, and PowerPoint
• Excellent communication skills (both written and verbal), including report writing and analytical abilities
• Proactive, innovative, and self-motivated personality with a strong sense of ownership
• Desire to continuously add value to customers and the organization

Benefits

Competitive Remuneration Package

Dynamic working environment with pathways for career growth

Recruitment Process:

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

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