German Speaking Customer Support for Streaming TV

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exceptional career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Streaming TV & Movie Services Department. This dynamic role is suitable for those who are passionate about entertainment and enjoy assisting customers in navigating their streaming experiences.

Responsibilities
  • Provide exceptional customer support to German-speaking clients regarding streaming services through phone, email, and chat.
  • Assist customers with inquiries related to account management, content availability, subscription details, and technical issues.
  • Effectively handle customer complaints and provide solutions to enhance the user experience.
  • Document customer interactions thoroughly and ensure timely follow-up on unresolved inquiries.
  • Collaborate with technical and content teams to address complex customer issues and improve service quality.
  • Keep customers informed about new releases, features, and promotional offers available on the platform.
  • Gather customer feedback to support continuous improvement of services.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer support, preferably in the entertainment or technology sector.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Deep understanding of streaming services and technology is a plus.
  • Proficient in using CRM systems and common office software.
  • Strong problem-solving skills and ability to work independently in a fast-paced environment.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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