German Speaking Customer Support for Streaming TV
4 days ago
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with exceptional career opportunities. We are currently looking for a German Speaking Customer Support Representative for our Streaming TV & Movie Services Department. This exciting role is perfect for individuals who are passionate about television and film and enjoy helping customers navigate their entertainment options.
Responsibilities- Provide expert customer support to German-speaking clients regarding streaming services, including account management, subscription inquiries, and technical issues through phone, email, and chat.
- Assist customers in resolving any issues related to content access, playback problems, and device compatibility.
- Educate clients about features, promotions, and new releases to enhance their viewing experience.
- Document customer interactions accurately and follow up on any ongoing issues to ensure prompt resolution.
- Collaborate with technical support and product teams to address and resolve complex customer queries.
- Stay informed about industry trends, available content, and troubleshooting techniques to provide effective assistance.
- Gather feedback from customers to contribute to service improvements and enhance customer satisfaction.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the entertainment or media industry, is preferred.
- Strong communication skills with a friendly and professional demeanor.
- Ability to work effectively in a fast-paced environment and manage multiple inquiries simultaneously.
- Proficient in using customer support software and CRM systems.
- Strong problem-solving skills and a proactive approach to customer assistance.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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