Business Support Consultant
3 days ago
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Business Support Consultant to join our UniQue team.
What will you be bringing to the team?
- Provide timely technical assistance to end-users via Microsoft Teams or the ticketing system
- Provide first-line investigation and diagnosis and handle 2nd and 3rd level incidents and service requests
- Support and apply ITIL best practices for incident management and problem resolution
- Manage all relevant incident and service request details based on the SLAs and allocate categorization and prioritization
- Follow up with users and update the Knowledge Base
- Manage data and analysis using Excel, including pivot tables, SQL Queries
- Provide technical guidance and training to end users
Requirements
What do you need to succeed in this position?
- Bachelor's in Computer Science, Information Systems, or related field
- Minimum of 5 years of professional experience in IT support or a related role
- Proficiency in end-user support and information systems assistance
- Very good knowledge of ITIL principles and practices
- Familiarity with Azure DevOps and Confluence/Jira
- Experience with SQL queries
- Proficiency in using wiki platforms, collaborative sites, and social networks for documentation and knowledge sharing
- Exceptional customer service skills with a focus on delivering a positive user experience
- Ability to work in a multicultural environment and collaborate effectively in a team.
- Excellent communication and writing skills in English, with the ability to convey technical information clearly and concisely
Benefits
What are we offering to our UniQue IT people?
- People-first approach and open environment to express your ideas
- Ticket restaurant - meal vouchers
- Corporate laptop and equipment
- Corporate mobile phone subscription
- Work-life balance and a hybrid work model
- Health and insurance plan for you and your family members
- Employee consulting and guidance support by Hellas EAP
- Continuous training and certifications
- Discounts on the services and products of our Group's companies
- Gift vouchers for major life milestones
- Special work schedule on summer Fridays and your birthday
Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation, or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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