Business Analyst

8 hours ago

Athens, Attica, Greece SOFTONE Full time

The merger of ENTERSOFT and SOFTONE has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a comprehensive portfolio of digital solutions—ranging from ERP, CRM, HCM, and Accounting to Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors. These solutions provide high added value to businesses, actively supporting their digital transformation across all processes.

For more information, visit:

We are looking for a Business Analyst & SQL Specialist to join our CRM & Mobile Backoffice team.

Your Role

As a Business Analyst & SQL Specialist, you will be an integral part of our CRM and Mobile Backoffice solutions team. You will collaborate closely with clients and internal teams to analyze business needs, design tailored solutions using the Entersoft platform, and implement advanced automation and reporting mechanisms. Your work will directly support digital transformation for leading businesses across sectors

Your contribution to the success of the team

  • Gather and analyze business requirements from clients and stakeholders
  • Design functional solutions based on ENTERSOFT SOFTONE CRM and Mobile Backoffice platforms
  • Implement, configure, and document system functionalities
  • Develop and optimize complex SQL queries for reporting, validation, and custom features
  • Work cross-functionally with developers, consultants, and clients to ensure successful project delivery
  • Provide user training and post-implementation support in live environments

Your Qualifications & Competencies

  • Bachelor's Degree in Computer Science, Engineering, or a related field
  • Excellent knowledge of SQL (complex queries, joins, views, indexing)
  • Solid understanding of CRM-related business processes
  • Experience or familiarity with ENTERSOFT SOFTONE platform tools
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication skills

Nice to have

  • Prior experience in CRM or Mobile Backoffice implementation projects
  • Exposure to xVan solutions or pharmaceutical field-force systems
  • Knowledge of scripting and reporting tools

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance plan

Opportunity to work alongside people who are always eager to mentor

Transportation with company's bus from central stations

Funded training & development opportunities

Catering food services

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