Customer Support Agent

4 days ago

Athens, Attica, Greece ADACOM SA Full time

About the Role

We are looking for a motivated and service-oriented Customer Support Agent to join our team. In this role, you will be the first point of contact for our customers, providing high-quality support throughout the lifecycle of qualified certificates for electronic signatures and seals. You'll also play an essential role in the KYC (Know Your Customer) process and help ensure compliance with regulatory requirements.

Key Responsibilities

  • Respond to customer inquiries, complaints, and requests related to the full lifecycle of qualified certificates for electronic signatures and seals.
  • Provide timely and professional support via phone and email.
  • Operate as a member of the Local Registration Authority, reviewing customer identification documents and ensuring compliance with KYC policies and procedures.
  • Assist customers in resolving technical issues related to digital certificates, seals, and relevant software or platforms.
  • Collaborate with cross-functional teams (e.g., Sales, Product, Technical Support) to resolve customer issues and contribute to process improvement initiatives.

Requirements

  • Excellent command of Greek and English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Problem-solving and negotiation skills, with a customer-first mindset.
  • Basic knowledge of PC operations and Microsoft Office tools.
  • Team player with a collaborative attitude.
  • Any bachelor's degree will be considered as plus.

Benefits

  • Competitive Salary
  • Private Medical & Health Insurance
  • Laptop
  • Mobile Plan
  • Training & Development
  • Pension Fund

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