Community Engagement Manager

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.

The Team

We are a group of vibrant, diverse people who love traveling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As a Community Engagement Manager, you will play a pivotal role in championing our driver engagement efforts and strengthening our brand presence across markets. This role is key to building thriving driver communities, boosting availability, and ensuring drivers feel valued, heard, and empowered.

From organizing community events and loyalty programs to managing driver communications and surfacing feedback, this is a hands-on role for someone who's passionate about community building and knows how to turn insight into impact.

Responsibilities

• Community Building & Advocacy: Grow Welcome Pickups' presence in driver communities, online and offline. Build strong relationships with ambassadors and host community events to foster loyalty and trust.
• Driver Engagement & Incentives: Design campaigns, challenges, and loyalty programs to boost driver activity and retention. Ensure timely, structured communication about updates and opportunities.
• Content & Communication: Lead content across newsletters, in-app messages, and social media. Create clear, inspiring content aligned with brand tone and business goals.
• Feedback & Satisfaction Monitoring: Track driver sentiment through surveys, support data, and community interactions. Share insights with internal teams and act on feedback to improve engagement.
• Availability & Retention Strategy: Address barriers to driver availability with geo-targeted and seasonal strategies. Support organic growth through referral and community-driven recruitment.

Requirements

• 4–6 years of experience in community management, engagement marketing, or related roles (preferably in the gig economy or marketplace sectors)
• Exceptional communication, event management, and relationship-building skills
• Proven experience with digital community platforms (Facebook, Telegram, WhatsApp)
• Strong analytical skills with a data-driven approach to engagement strategies
• Fluency in English; additional languages (Spanish, French, Greek) highly desirable

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• The unique opportunity to join "the next big thing" at ground level

Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button