Front Office Manager

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.

As the Front Office Manager, you will be the face of the hotel, ensuring that our guests receive the highest level of service and personalized attention from the moment they arrive. You will manage the front office operations, which includes overseeing guest check-ins and check-outs, managing rooms allocation, and coordinating special requests. Your commitment to excellence and passion for guest service will directly contribute to the unparalleled reputation of Conrad Athens The Ilisian.

Responsibilities

• Lead and oversee the Front Office Team, ensuring smooth and efficient operations.
• Set service standards and ensure they are consistently met or exceeded by all front office staff.
• Manage guest interactions, addressing any concerns or special requests with professionalism and care.
• Coordinate with Housekeeping and Maintenance Departments to ensure readiness of guest rooms and public areas.
• Monitor and manage room availability and reservation systems to optimize occupancy and revenue.
• Train and mentor front office staff to deliver exceptional service and foster a positive working environment.

Requirements

• Experience: Minimum 5 years in hotel Front Office operations, with at least 2 years' experience as a Front Office Manager in a luxury hotel environment.
• Education: Bachelor's degree in hospitality management or a related field is preferred.
• Customer Focus: Exceptional guest service skills, with a strong understanding of luxury hospitality standards.
• Communication Skills: Excellent communication and interpersonal skills, capable of liaising with a diverse clientele and team.
• Organizational Skills: Strong organizational abilities to manage multiple tasks and prioritize effectively in a busy environment.
• Hotel Technology Proficient: Experienced with Opera PMS and hotel booking systems.
• Languages: Fluency in Greek and English is essential.

Benefits

At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).

The Company offers a competitive remuneration package, bonus scheme, mobile phone, private medical insurance, and career development opportunities in a dynamically growing business environment.