Croatian-Speaking Junior Customer Support

4 days ago

Athens, Greece Cross Border Talents Full time

Monday to Friday: 10:00 AM – 6:30 PM Saturday & Sunday: 11:00 AM – 7:30 PM (Rotational shifts, full-time position) About the Role Are you a fluent Croatian speaker with a passion for helping others? We are looking for a motivated and empathetic Customer Support Representative to join a growing team, working onsite in Athens. You will be the first point of contact for customers, providing support and solutions to ensure a smooth and satisfying experience. ️ Key Responsibilities Respond to customer inquiries via phone, email, and live chat in Croatian Resolve issues efficiently and professionally, ensuring high levels of customer satisfaction Provide information about products, services, and order status Escalate complex issues to the appropriate departments when necessary Maintain accurate records of customer interactions Collaborate with team members to ensure consistent and quality service Requirements Fluent in Croatian (C1 or above) Good level of English (for internal communication) Excellent communication and interpersonal skills Ability to work independently and manage time effectively in a remote environment Comfortable using computers and basic software tools Must be legally eligible to work in Greece and reside there What We Offer Stable full-time contract Rotational shifts with work-life balance Comprehensive training and onboarding Opportunities for growth in an international company Supportive and multicultural team environment

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