Croatian-Speaking Junior Customer Support

1 day ago

Athens, Attica, Greece Cross Border Talents Full time €15,000 - €25,000 per year

  • Monday to Friday: 10:00 AM – 6:30 PM

  • Saturday & Sunday: 11:00 AM – 7:30 PM

    (Rotational shifts, full-time position)

About the Role

Are you a fluent Croatian speaker with a passion for helping others? We are looking for a motivated and empathetic Customer Support Representative to join a growing team, working onsite in Athens. You will be the first point of contact for customers, providing support and solutions to ensure a smooth and satisfying experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in Croatian

  • Resolve issues efficiently and professionally, ensuring high levels of customer satisfaction

  • Provide information about products, services, and order status

  • Escalate complex issues to the appropriate departments when necessary

  • Maintain accurate records of customer interactions

  • Collaborate with team members to ensure consistent and quality service

Requirements

  • Fluent in Croatian (C1 or above)

  • Good level of English (for internal communication)

  • Excellent communication and interpersonal skills

  • Ability to work independently and manage time effectively in a remote environment

  • Comfortable using computers and basic software tools

  • Must be legally eligible to work in Greece and reside there

What We Offer

  • Stable full-time contract

  • Rotational shifts with work-life balance

  • Comprehensive training and onboarding

  • Opportunities for growth in an international company

  • Supportive and multicultural team environment


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