Italian Customer Experience Representative

4 days ago

Athens, Greece CBT Full time

Job Title: Italian Customer Experience Representative
Location: Hellas (Greece) – Hybrid & Onsite Options Available
Department: Customer Experience / Customer Service
Employment Type: Full-Time

About the Role:

We are looking for a passionate and empathetic Italian-speaking Customer Experience Representative to join our team in Greece. In this role, you will be the voice of the brand for our Italian-speaking customers, delivering world-class support and building lasting relationships. The position offers flexibility to work onsite or in a hybrid model from within Greece.

Key Responsibilities:

  • Deliver exceptional customer support to Italian-speaking clients via phone, email, and live chat.

  • Resolve customer inquiries regarding products, services, orders, and account-related issues in a timely and professional manner.

  • Ensure a high level of customer satisfaction by understanding customer needs and offering appropriate solutions.

  • Collaborate with internal departments (sales, logistics, tech support, etc.) to ensure seamless issue resolution.

  • Maintain up-to-date knowledge of products, policies, and systems.

  • Accurately document customer interactions and feedback in the CRM system.

  • Act as a brand ambassador by embodying company values and delivering a consistent experience.

Requirements:

  • Fluent in Italian (native or near-native level) and proficient in English.

  • Previous experience in a customer support or customer experience role is a strong advantage.

  • Strong communication skills and a customer-first attitude.

  • Ability to manage time effectively and multitask in a fast-paced environment.

  • Tech-savvy, with the ability to quickly learn new tools and systems.

  • Authorized to work in Greece.

Preferred Qualifications:

  • Experience with CRM systems such as Zendesk, Salesforce, or Freshdesk.

  • Background in retail, e-commerce, hospitality, or tech is a plus.

  • Team player with a positive and proactive mindset.

What We Offer:

  • Competitive salary package with potential performance bonuses.

  • A flexible working model: onsite presence in Greece or hybrid setup.

  • Comprehensive onboarding and continuous training.

  • Opportunities for internal growth and career development.

  • A supportive, multicultural, and engaging work environment.

  • Relocation assistance (if applicable).

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