French-Speaking User Support Specialist

Job Title: French-Speaking User Support Specialist
Location: Hellas (Greece) – Onsite, Hybrid & Remote Options Available
Department: User Support / Customer Service
Employment Type: Full-Time

We are looking for a French-speaking User Support Specialist to join our growing support team in Greece. In this role, you will assist users by providing prompt, professional, and effective support via various communication channels. Whether working onsite, remotely, or in a hybrid model, your mission is to ensure users receive a seamless and helpful support experience.

• Deliver outstanding user support in French via email, chat, and phone.

• Guide users through product features, troubleshoot issues, and provide solutions.

• Log and manage support cases accurately using internal ticketing systems.

• Collaborate with internal teams (technical support, product, and operations) to resolve user problems efficiently.

• Monitor user feedback and escalate recurring issues or bugs for resolution.

• Maintain up-to-date knowledge of products, policies, and procedures.

• Ensure a high level of customer satisfaction and positive user experience.

• Fluent in French (native or near-native level) and proficient in English (written and spoken).

• Previous experience in user support, customer service, or a help desk role.

• Strong communication skills and a service-oriented mindset.

• Ability to multitask and work efficiently in a fast-paced environment.

• Comfortable using customer support platforms (e.g., Zendesk, Freshdesk, or Salesforce).

• Basic technical skills and the ability to explain solutions to non-technical users.

• Must be authorized to work in Greece.

• Experience in SaaS, tech support, or digital platforms.

• Familiarity with CRM or help desk systems.

• Additional language skills (e.g., Greek, Spanish, or Italian) are a plus.

• Competitive salary and performance-based incentives.

• Flexible work options: onsite, hybrid, or fully remote from within Greece.

• Structured onboarding and ongoing training.

• Career development opportunities in an international environment.

• A supportive and multicultural team culture.

• Relocation assistance if moving to Greece (if applicable).

Would you like a version tailored to a specific product or industry (e.g., SaaS, mobile apps, travel tech)?

create JD for French User Support Specialist hybrid and onsite in barcleona

Certainly Here's a tailored Job Description (JD) for a French User Support Specialist role based in Barcelona, with hybrid and onsite work options:

Job Title: French User Support Specialist
Location: Barcelona, Spain – Hybrid & Onsite Options Available
Department: User Support / Customer Experience
Employment Type: Full-Time

We are looking for a French-speaking User Support Specialist to join our vibrant team in Barcelona. In this role, you’ll be the first point of contact for our French-speaking users, helping them navigate our products and resolve issues efficiently. Whether working onsite or in a hybrid setup, your focus will be on delivering a friendly, solution-oriented experience with every interaction.

• Provide support to French-speaking users via email, chat, and phone.

• Address inquiries related to account management, product functionality, and basic troubleshooting.

• Identify and escalate technical issues to the appropriate teams when necessary.

• Maintain accurate records of user interactions in the support system.

• Collaborate with internal teams to ensure continuous improvement in user experience.

• Contribute to the creation and maintenance of support documentation (FAQs, help articles).

• Proactively follow up on open cases and ensure timely resolution.

• Fluent in French (native or near-native level) and proficient in English (spoken and written).

• Prior experience in a user support, customer service, or help desk role is a plus.

• Strong interpersonal and communication skills.

• Basic technical understanding and willingness to learn product details.

• Able to work both independently and in a team-oriented environment.

• Comfortable using CRM/ticketing tools (e.g., Zendesk, Salesforce, Freshdesk).

• Must have the legal right to work in Spain.

• Experience in SaaS, tech platforms, e-commerce, or mobile apps.

• Familiarity with tools like Jira, Confluence, or Slack.

• Additional language skills (Spanish, German, etc.) are a plus.

• Competitive salary and benefits package.

• Flexible work options: onsite in our Barcelona office or hybrid setup.

• Thorough onboarding and continuous training.

• A dynamic, international team culture.

• Career growth opportunities within a growing organization.

• Regular team events and wellness initiatives.

• Relocation assistance (if applicable).