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Night Auditor

2 weeks ago

Μύκονος, Greece THE WILD HOTEL BY INTERNI Full time

Job Purpose:

  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Answering calls and queries related to potential booking

Core Duties & Responsibilities:

  • Balancing the accounts from day shift
  • Ensuring that all end-of-day activities have been successfully executed by employees in all department

Operating Environment:

  • Knowledge - MS Office
  • Knowledge of Protel PMS

Minimum Qualifications / Education / Experience / Training / Knowledge

Minimum Qualifications:

3 years minimum experience in a similar role in a 5* Hotel

Education:

  • Secondary diploma preferably from a hospitality school
  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly

Experience:

Night auditor in a 5* Hotel