German Speaking Customer Service Expert for Real Estate Management
2 days ago
Are you a German-speaking professional with a passion for delivering exceptional customer service? Do you have a strong background in real estate management and excellent communication skills?
About the RoleWe are seeking a highly skilled and experienced German-speaking Customer Support Representative to join our Real Estate Management Department. In this role, you will be responsible for providing top-notch support to our German-speaking clients, assisting them with any inquiries related to their real estate needs.
Responsibilities- Provide Exceptional Customer Service: Respond to client inquiries via phone, email, and chat in German, ensuring timely and accurate responses to meet their needs.
- Assist Clients with Property-Related Enquiries: Provide guidance and support to clients on properties, contracts, and other related services, helping them make informed decisions.
- Address and Resolve Customer Complaints: Professionally and efficiently address and resolve customer complaints, maintaining a positive relationship with clients.
- Maintain Accurate Records: Maintain accurate records of client interactions and transactions, ensuring continuity in service delivery.
- Collaborate with the Real Estate Team: Work closely with the real estate team to enhance service delivery and improve customer experience.
- Fluency in German: Fluent spoken and written German is essential for this role.
- Strong Communication Skills: Excellent communication and customer service skills, with the ability to adapt to different situations and personalities.
- Previous Experience: Previous experience in customer support or real estate-related roles is an advantage, but not required.
- Problem-Solving Abilities: Strong problem-solving abilities, with a focus on delivering high-quality results that meet client expectations.
- Ability to Work under Pressure: Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
- Private Health Insurance: Comprehensive private health insurance to protect your well-being.
- Training & Development: Opportunities for training and development to enhance your skills and knowledge.
- Performance Bonus: Performance-based bonus to recognize and reward outstanding performance.
- Extra Salaries: Two extra salaries per year to provide financial stability and security.
- Fully Paid Relocation Package: A fully paid relocation package, including flight, transfer, and hotel, to support your move.
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