Shipping Industry Digital Solutions Expert

3 hours ago

Athens, Attica, Greece beBeecustomer Full time €45,000 - €55,000
Job Description

About Us

We are a leading provider of digital solutions for the shipping industry, prioritizing telemetry as our primary source of data. Our mission is to develop transparent and forward-looking digital solutions that enable our customers to expand their capabilities, adapt to changing environments, and embrace opportunities with a creative mindset.

We're looking for a Customer Success Specialist to join our team. If you have experience with customer support, technical assistance, and enjoy working in a dynamic environment, then we'd like to hear from you.

Main Responsibilities

  • Onboarding: Guide new clients through the initial setup and integration of digital solutions tailored to the shipping industry.
  • Customer Support: Provide ongoing support and address customer queries or issues, ensuring timely resolution.
  • Feedback Collection: Gather customer feedback to understand their needs and challenges, using this information to improve products and services.
  • Product Training: Educate customers on the features and benefits of digital shipping solutions, ensuring they can utilize the tools effectively.
  • Technical Assistance: Offer expert advice on technical aspects of the digital solutions, particularly those related to maritime operations.
  • Best Practices: Develop and share best practices for using digital shipping solutions within the naval context.
  • Customer Advocacy: Represent customer interests in product development discussions, ensuring that new features and improvements align with their needs.
  • Beta Testing: Coordinate with customers for beta testing of new features and gather feedback for product refinement.
  • Internal Coordination: Collaborate with sales, marketing, product, and engineering teams to ensure a seamless customer experience.

Requirements

  • Bachelor's degree in Business or relevant field.
  • 3+ years of experience in relevant fields, preferably in the maritime sector.
  • Fluency in both written and oral communication in English.
  • Strong communication skills.
  • Advanced problem-solving skills.
  • Dependable and punctual, with strong time management and prioritization skills.
  • Maritime experience will be considered a plus.

Key Competencies

  • Cooperative with a positive attitude and strong teamwork attitude.
  • Strong written and verbal communication skills.
  • Work experience in similar industry will be considered a plus.

  • Shipping Administration Officer

    2 days ago

    Athens, Attica, Greece ICAP OUTSOURCING SOLUTIONS Full time €25,000 - €35,000 per year

    ICAP Employment Solutions, on behalf of a client, a Greek traditional company in the Shipping Market with experience since 1981, situated in the southern suburbs, is seeking an "Administration Officer".If you are a committed, discreet and eager team member with strong communication and interpersonal skills as well as computer literacy to support our Spare...

  • Digital Expert

    4 days ago

    Athens, Attica, Greece beBeeExpert Full time €104,000 - €130,878

    Job OverviewThis is an exciting opportunity to become a digital expert and join our team in Athens, Greece.Experience Level: JuniorTotal Years Experience: 0-5Job Languages: LithuanianJob posting schema: NoAs a Lithuanian-speaking search engine customer expert, you will be responsible for consulting entrepreneurs and businesses to enhance their reputation and...

  • Digital Customer Expert

    2 days ago

    Athens, Attica, Greece beBeeCustomer Full time €40,000 - €60,000

    Job Overview:We are seeking a skilled professional to join our team as a Digital Customer Expert. This role involves providing assistance to businesses in enhancing their online presence across the world's most famous search engine.Become a digital expert after intense product trainingConsult entrepreneurs and businesses to enhance their reputation and...

  • Digital Expert

    2 days ago

    Athens, Attica, Greece beBeeFinnish Full time €40,000 - €60,000

    Key Responsibilities:We are seeking a talented and tech-savvy individual to join our Search Engine Customer Experts team in Athens, Greece. The successful candidate will be responsible for delivering exceptional customer service and support to entrepreneurs and businesses across the world's most famous search engine.The ideal candidate will possess superior...

  • Business Development Manager

    2 days ago

    Athens, Attica, Greece Unimed Maritime Solutions Full time €55,000 - €70,000 per year

    Ø   Drive new business growth across the maritime sector, focusing on shipping companies, offshore operators, and fleet management clientsØ   Promote and sell innovative solutions including telemedicine, oxygen management systems, smart compliance tools, and digital crew health platformsØ   Lead the full sales cycle: prospecting, proposal...

  • Digital Expert

    2 days ago

    Athens, Attica, Greece beBeeExpert Full time €40,000 - €60,000

    Job Overview:We are seeking a highly skilled Digital Expert to join our team in Athens, Greece. As a Digital Expert, you will be responsible for enhancing the online presence of entrepreneurs and businesses across the world's most popular search engine.The ideal candidate will have superior Portuguese language skills and a customer service mindset, with good...

  • Solution Architect

    2 days ago

    Athens, Attica, Greece inventYOU IT Consulting Full time €60,000 - €80,000 per year

    Solution Architect (mid-senior level) Key ResponsibilitiesLead architecture design and provide technical oversight for multiple digital platforms. Guide development on systems such as:Transparency Reporting Platforms Data Analytics & Stocktake Systems Collaborative Process Management Tools (CRM / MS365 / Power Platform) Public-facing Drupal-based...

  • Shipping Operations Coordinator

    1 week ago

    Athens, Attica, Greece beBeeMaritime Full time €25,000 - €40,000

    As a Junior Shipping Operations Coordinator, you will play a vital role in ensuring the smooth operation of our maritime logistics services.Job Summary:This entry-level position is perfect for recent graduates with a degree in maritime studies or shipping management looking to start their career in the maritime and port logistics industry.Key...

  • Business Development Executive for Data Pyramid

    2 days ago

    Athens, Attica, Greece SDSD Asia Pacific Full time $80,000 - $120,000 per year

    SDSD is a global provider of maritime software solutions and services, specializing in vessel management, digital operations, and data-driven insights. With over 30 years of experience in the shipping industry, SDSD helps ship owners, managers, and operators optimize their fleet operations through innovative software platforms and high-quality database...

  • Digital Product Solutions Expert

    18 hours ago

    Athens, Attica, Greece beBeeProduct Full time €104,000 - €130,878

    We are a leading player in the Energy sector, seeking to expand our teams and recruit in Athens. The role will be based on managing, updating, and configuring digital product platforms while liaising with providers to resolve technical issues and optimize systems.Key responsibilities include:Managing digital product platforms and resolving technical...