German Language Customer Support Specialist
3 days ago
We are seeking dedicated individuals to join our customer service team as representatives fluent in German. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Investigate and end-to-end completion of assigned cases.
- Participation in the improvement of procedures followed in daily work.
Requirements:
- Fluency in German & English (both written and verbal) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred but not required.
- Ability to multitask and work in a fast-paced environment.
- Excellent problem-solving abilities.
- Availability to work flexible hours to ensure continuous support.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career development and advancement.
- Continuous training and professional growth opportunities.
- Flexible working arrangements.
- Chance to become part of a dynamic team.
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