Dedicated Customer Experience Professional

3 days ago

Athens, Attica, Greece beBeeCustomerService Full time

Customer Service Representative

Are you passionate about delivering exceptional customer experiences and have a natural drive to help people?

We are seeking a talented individual who can join our multicultural team of professionals in Greece.

  • Manage inbound calls, emails, or live chats to provide valuable support to customers.

  • Identify and assess customers' needs to achieve satisfaction and build sustainable relationships through open communication.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Meet personal/customer service team targets and call-handling quotas.

  • Keep records of customer interactions, process customer accounts, and file documents.

  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a client service representative.

  • Fluent in Dutch.

  • Good level of English.

  • Strong focus on customer needs and understanding of how customers can behave.

  • Strong communication, problem-solving, and active listening skills.

  • Strong written skills.

  • Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.

  • Sense of ownership and pride in your performance and its impact on the company's success.

What we offer:

  • Full relocation support, including flights, accommodation, and transportation.

  • Indefinite contract.

  • Competitive remuneration package.

  • 10% monthly performance bonus.

  • Daily meal voucher.

  • Private health insurance and dental care.

  • Opportunities for international career development.

  • A challenging working environment.

  • Employee events.

  • Free gym, well-being activities, and rooftop cinema.

You appreciate values of recognition, integrity, unity, and commitment, and you are eager to create memorable experiences. More than your background, it is your motivation and personality that will make you part of our community.

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