Global Travel Assistant

2 days ago

Athens, Attica, Greece beBeePortuguese Full time €2,500 - €3,500
Travel Agent Position Overview

This role is responsible for assisting clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of this position is to promote and sell our flight add-on products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by traveling with peace of mind and security.

In order to ensure a flawless and positive customer experience, all agents have a friendly attitude and enjoy helping others. We strive to make the world smaller for our customers and bigger for our people.

Responsibilities:
  • Receive and process incoming calls, emails and social media requests.
  • Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner.
  • Manage flight cancellations, rebookings and force majeure situations.
  • Develop and recommend changes to existing methods and procedures to increase accuracy, efficiency and responsiveness of the Customer department as a whole.
  • Report technical issues, customers' complaints and other problems.
Requirements:
  • Native/Fluent level of Portuguese (oral and written).
  • Good knowledge of English.
  • Experience in the customer service sector.
  • Ability to learn and adapt to new software technologies.
  • Excellent communication skills and a can-do attitude.
  • Quality focus and multitasking in a fast-paced environment.
Benefits:
  • Standard working schedule Monday - Friday (morning shifts).
  • Competitive salary combined with customized incentives' program.
  • Extensive training providing GDS Certification.
  • Hybrid working environment enabling flexibility.
  • Health Benefits.
  • Monthly ticket restaurant card.
  • Office in the City.
  • We sit on bright floors in central Athens.

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