
Software Support Professional
2 days ago
About our team, we are looking for a skilled Application Support Agent to join us in delivering strong and reliable solutions to our clients.
Responsibilities include:
- Providing customer technical support via phone and email on reported issues.
- Communicating with customers via phone and e-mail to resolve their problems.
- Identifying, investigating, and resolving user's problems in a timely manner.
- Maintaining accurate training materials, including manuals, documentation, and presentations.
- Preparing technical reports on problem resolution.
To succeed in this role, you will need:
- A Bachelor of Science degree in Computer Science or related field.
- Experience in telephone support services, preferably in the software development industry.
We are seeking an individual with excellent communication and presentation skills, who is able to work independently or as part of a team. The successful candidate will also possess solid organizational skills and a focus on accuracy and attention to detail.
What we offer includes:
- Competitive remuneration package.
- Long-term employment opportunity.
- Outstanding on-the-job training opportunities.
- A supportive and collaborative working environment.
- Career advancement opportunities within the company.
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