Software Expert Support

2 days ago


Athens, Attica, Greece beBeeTechnical Full time
Italian Speaking Technical Support Specialist

This is an exciting opportunity to work in a dynamic environment providing technical assistance to Italian-speaking customers.

Job Description

As an Italian speaking technical support specialist, you will be responsible for delivering exceptional customer service and resolving technical issues related to software services. You will work closely with other teams to ensure timely and effective resolution of complex technical concerns.

You will be part of a collaborative team that values professional growth and customer satisfaction. If you are passionate about technology and eager to work in a culturally rich setting, this position is perfect for you.

Key Responsibilities:
  • Provide technical support to Italian-speaking customers via various channels including phone, email, and chat.
  • Troubleshoot and resolve customer inquiries related to software services efficiently.
  • Document customer interactions and issues accurately in the CRM system.
  • Collaborate with other teams to escalate and resolve more complex technical concerns.
Requirements

To succeed in this role, you will need to have:

  • Fluency in Italian and English, both written and spoken.
  • Strong technical skills and the ability to troubleshoot software issues.
  • Excellent communication and customer service abilities.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Relocation Package


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