
Group and Events Coordinator
1 day ago
Job Title: Group and Events Coordinator
">Job Summary:
">We are seeking a highly organized and detail-oriented Group and Events Coordinator to provide administrative support to our Sales Team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.
">About the Role:
">- Communicate and liaise with customers via email and other communication channels.
- Handle all incoming inquiries from clients via phone, email, and other communication channels, ensuring prompt and professional responses.
- Confirm bookings, manage cancellations, and process modifications to reservations.
- Conduct site inspections of the hotel.
- Maintain client contact databases in Delphi.
- Provide administrative support to the Groups and Events team.
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Requirements:
">- Bachelor's degree in Hotel Management, Tourism, or Business Administration.
- 1 year of experience, preferably gained in reservations or catering sales teams of a 5-star hotel.
- Languages: Fluent in both Greek and English (written & spoken).
- Fully computer literate and proficient in Outlook, Word, Excel, and Sales and Catering Programs (Opera, Delphi).
- Communication and presentation skills with the ability to build strong long-term client relationships.
- Customer Service: Strong interpersonal and customer service skills, with a passion for providing an exceptional guest experience.
- Problem-Solving: Ability to handle guest enquiries, concerns, and issues with a calm and professional approach.
- Good organizational skills.
- Team player and results orientated.
What We Offer:
">A dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.
">How to Apply:
">If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application.
"]],-
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